CUSTOMER CARE
FAQ TOPICS
Delivery
Where is my order?
You’ll find the estimated delivery date in your Order Confirmation email.
Remember, this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.
A tracking number for your order will be sent via e-mail after the item(s) are shipped. If the tracking doesn’t show any updates or is blank, don't worry! Please wait until your estimated delivery date. There may be a delay with your tracking being updated, but it should update soon. If you have not received tracking number or you have other questions regarding order tracking, please contact us.
Waited until your estimated delivery date? Please wait a few extra days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you check your tracking link for the latest updates.
Returns & Refunds
What if I ordered the wrong size?
If you've ordered a wrong size garment, please contact us within 14 days after receiving your product. Returns must be shipped within 30 days after delivery. I won't be able to issue refunds due to wrong size ordered.
What if I received damaged goods?
If there are any problems with your item(s), please contact us within 14 days after delivery.
Shipping
How long will shipping take?
Processing Times:
Typically 2-7 business days before your item is shipped out
Shipping Times after fulfilment:
US customers typically 5 - 15 business days
EU customers typically 5 - 15 business days
International customers typically 10 - 25 business day.
Size guide & Care instructions
Where can I find your size guide?
We never want to send you something that doesn't fit properly, so we have size guides available on most of our product pages to help you find the perfect fit – first time!
Product care instructions:
Apparel
Offered clothing can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items. Can be tumble-dried on a low cycle, but hang dry works best.
When it comes to ironing, use low heat and iron inside-out. Do not iron the print.
Hats & Beanies
Embroidered hats can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, can be hand-washed cold. Don’t use brushes. Can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.
Drinkware
Ceramic mugs are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.
Enamel camping mugs should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs—it can damage their coating.
Phone cases
To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.
Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.